Thank you for shopping with KHOURY TECH! We strive to provide you with high-quality products and services. If for any reason you are not satisfied with your purchase, please read through our Return Policy below.
1. Return Eligibility
You can return products purchased from our online store under the following conditions:
- Unopened and Unused Products: Products must be in new, unused, and unopened condition. All original packaging, including manuals, accessories, and any promotional items, must be intact.
- Faulty or Defective Products: If you receive a product that is faulty or defective, please contact us within the warranty period for repair or replacement.
Note: Certain products, such as custom installations, software licenses, or services rendered (including GPS installation, CCTV, and alarm system installations), are non-returnable once the service has been provided or installation is completed.
2. Return Period
- 14-Day Return: You may return eligible products within 14 days from the date of receipt.
- Refund or Exchange: Once we receive the returned product and verify its condition, we will issue a refund or offer an exchange for the same or a different product (subject to availability).
- Warranty Returns: Products that fail due to manufacturing defects within the warranty period (1 year, 6 months, or 1 month depending on the product) can be returned for repair or replacement at no charge.
3. How to Return a Product
To return a product, please follow these steps:
1. Contact Customer Support: Notify us of your intent to return the product by contacting our support team at support@khourytech.co or call us at +96181388344 Include the following details:
- Order number
- Product name and description
- Reason for return
- Any supporting images of the issue (if applicable)
2. Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number and return instructions.
3. Ship the Product Back: Once you’ve received the RA number, carefully pack the product and ship it back to the address we provide. Please include all original packaging and components.
- Return Shipping Costs: The return shipping is your responsibility unless the product is defective or damaged upon arrival.
4. Processing the Return: Upon receipt of the returned product, our team will inspect the condition of the item. If it meets the return criteria, we will process your refund or exchange request within 7-10 business days.
4. Non-Returnable Items
The following items cannot be returned:
- Installed Devices or Systems: Once GPS trackers, CCTV cameras, alarm systems, or other products are installed or activated, they are considered non-returnable.
- Customized or Special Orders: Any product specifically customized or ordered at your request.
- Software or Services: Software licenses, digital products, and services rendered (such as installation, setup, or customization) are non-returnable.
5. Refunds
- Refund Process: If the product is eligible for a refund, we will process the refund to your original payment method.
- Partial Refunds: In cases where the product is not returned in its original condition, or packaging is damaged, we may issue a partial refund or charge a restocking fee.
6. Warranty Returns
For products under warranty (1-year, 6-month, or 1-month, depending on the product), the following applies:
- Faulty Products: If your product fails due to a manufacturing defect during the warranty period, we will either repair or replace it at no additional charge.
- Proof of Purchase: You must provide proof of purchase (e.g., order confirmation, receipt) when making a warranty return.
7. Damaged or Defective Products
- Damaged on Arrival: If you receive a product that is damaged during shipping, please notify us within 7 days of receiving the item. We will arrange for a return and replacement at no cost to you.
- Defective Products: If a product is defective after use, please contact us within the warranty period, and we will process your return for a repair, replacement, or refund based on our evaluation.
8. Exceptions to the Return Policy
- Damage Due to Misuse: Products that have been damaged due to misuse, accidents, or failure to follow our instructions for installation and use will not be eligible for return or warranty coverage.
- Returned Without Authorization: Any returns made without prior authorization (RA number) will not be accepted, and the product may be returned to you.
9. Contact Us
If you have any questions or need assistance with a return, please don’t hesitate to contact our support team:
- Email: support@khourytech.co
- Phone: +96181388344
